Privacy Policy

A legal disclaimer

At Gypsy@Heart, your privacy matters to us. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect and process the following personal information:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Purchase history
Website usage data (via cookies and analytics tools)

How We Use Your Information

Your information is used to:

Process and fulfill your orders
Deliver physical and digital products
Communicate order updates and customer support
Send marketing emails (only if you opt in)
Improve our website, products, and customer experience
Comply with legal and regulatory requirements

Sharing of Information

We respect your privacy and do not sell your personal data.

Your information may be shared with trusted third parties only when necessary, including:

Payment processors (e.g., secure payment gateways)
Shipping and courier services
Website hosting and analytics providers

All third parties are required to handle your data securely and in compliance with applicable privacy laws.

Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us to:

Understand user behavior
Improve website performance
Personalize content and offers

You can disable cookies in your browser settings, but this may affect site functionality.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

However, no online platform can guarantee absolute security.

Your Rights (POPIA Compliance)

As a user, you have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

Email Marketing

If you subscribe to our mailing list, you may receive:

Product updates
Promotions and special offers
Wellness tips and inspiration

You can unsubscribe at any time by clicking the link in any email.

Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.

Retention of Information

We retain personal data only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Gypsy@Heart
📧 Email: gypsyheartwellness@gmail.com
🌐 Website: www.gypsyheartshop.com