Shipping Policy

At Gypsy@Heart, we are committed to delivering your natural wellness and skincare products safely and efficiently across South Africa. This Shipping Policy outlines how your orders are processed and delivered.

 

Shipping Locations​

We currently ship nationwide within South Africa only.

At this time, we do not offer international shipping.

 

Order Processing Time​

• Orders are processed within 2–4 business days

• Orders placed on weekends or public holidays will be processed on the next business day

• You will receive a confirmation email once your order has been dispatched

Clear processing timelines help set customer expectations and reduce confusion about delivery timing

 

Shipping & Delivery Times​

Estimated delivery times after dispatch:

• Main cities & urban areas: 2–3 business days

• Outlying / rural areas: 3–5 business days

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

 

Shipping Costs​

Shipping fees are calculated at checkout based on your location and order size.

Optional (recommended for conversion):

• Free shipping on orders over R[Insert Amount]

Transparent shipping costs help customers make informed purchase decisions before checkout

 

Delivery Details​

• Please ensure your shipping address and contact details are accurate

• We currently do not deliver to P.O. Boxes

• A signature may be required upon delivery

 

Tracking Your Order​

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

 

Delays & Exceptions​

While we aim to deliver within the estimated timeframes, delays may occur due to:

• High order volumes

• Courier disruptions

• Public holidays

• Unforeseen logistical issues

We appreciate your patience and understanding.

 

Failed Deliveries​

If delivery is unsuccessful due to incorrect details or absence:

• The courier may attempt re-delivery

• Additional shipping charges may apply for re-delivery

 

Damaged or Lost Parcels​

If your order arrives damaged or goes missing:

• Please contact us within 48 hours of delivery

• Include photos (if applicable) and your order number

• We will assist with a replacement or resolution

Shipping policies typically include guidance for damaged or missing items to reduce disputes and improve trust

 

Contact Us​

For any shipping-related queries, please contact us:

Email: gypsyheartwellness@gmail.com
Website: www.gypsyheartshop.com

 

🌸 A Gentle Note​

Each Gypsy@Heart order is prepared with care and intention. We appreciate your support and patience as we deliver natural wellness to your doorstep.