Shipping Policy

A legal disclaimer

At Gypsy@Heart, we are committed to delivering your natural wellness and skincare products safely and efficiently across South Africa. This Shipping Policy outlines how your orders are processed and delivered.

Shipping Locations

We currently ship nationwide within South Africa only.

At this time, we do not offer international shipping.

Order Processing Time

Orders are processed within 2–4 business days
Orders placed on weekends or public holidays will be processed on the next business day
You will receive a confirmation email once your order has been dispatched

Clear processing timelines help set customer expectations and reduce confusion about delivery timing

Shipping & Delivery Times

Estimated delivery times after dispatch:

Main cities & urban areas: 2–3 business days
Outlying / rural areas: 3–5 business days

Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

Optional (recommended for conversion):

Free shipping on orders over R[Insert Amount]

Transparent shipping costs help customers make informed purchase decisions before checkout

Delivery Details

Please ensure your shipping address and contact details are accurate
We currently do not deliver to P.O. Boxes
A signature may be required upon delivery

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Delays & Exceptions

While we aim to deliver within the estimated timeframes, delays may occur due to:

High order volumes
Courier disruptions
Public holidays
Unforeseen logistical issues

We appreciate your patience and understanding.

Failed Deliveries

If delivery is unsuccessful due to incorrect details or absence:

The courier may attempt re-delivery
Additional shipping charges may apply for re-delivery

Damaged or Lost Parcels

If your order arrives damaged or goes missing:

Please contact us within 48 hours of delivery
Include photos (if applicable) and your order number
We will assist with a replacement or resolution

Shipping policies typically include guidance for damaged or missing items to reduce disputes and improve trust

Contact Us

For any shipping-related queries, please contact us:

Email: gypsyheartwellness@gmail.com
Website: www.gypsyheartshop.com

🌸 A Gentle Note

Each Gypsy@Heart order is prepared with care and intention. We appreciate your support and patience as we deliver natural wellness to your doorstep.